At T.O Clinic, we value your trust and are committed to providing clarity regarding online payments and refunds. This policy applies exclusively to online payments made through our website toclinic.net for doctor consultation fees.
1. Accepted Online Payment Methods
We accept the following secure payment methods for online consultations:
- Debit/Credit Cards (Visa, MasterCard, etc.)
- JazzCash Mobile Wallet
All transactions are processed securely using encrypted payment gateways.
2. Refund Policy
Eligibility for Refunds:
- Appointment Canceled by Patient:
- Full Refund if cancellation is made at least 24 hours before the scheduled online consultation.
- No Refund if cancellation is made less than 24 hours before the appointment.
- Appointment Canceled by T.O Clinic:
- In case of unforeseen circumstances (e.g., doctor unavailability, technical issues), you will be eligible for a full refund or the option to reschedule at no additional cost.
3. Refund Process
- To request a refund, please contact us at:
- Email: info@toclinic.net
- Phone: 021-34989006 | 0330-0115781
- Approved refunds will be processed within 7-10 business days via the same method used for the original payment (Debit/Credit Card, Bank Transfer, JazzCash).
4. Non-Refundable Situations
- No refunds will be issued for:
- Completed online consultations.
- Bank fees, transaction charges, or third-party service charges.
5. Payment Security
We use industry-standard encryption protocols to ensure your payment information is processed safely. We do not store your debit/credit card or banking details.
6. Changes to This Policy
We reserve the right to update or modify this policy. Any changes will be reflected on this page with the revised effective date.
Contact Us
For any questions or concerns regarding online payments and refunds:
T.O Clinic
Website: toclinic.net
Email: info@toclinic.net
Phone: 021-34989006 | 0330-0115781
Address: ST-1 , BLOCK-6, Gulshan-e-Iqbal, Karachi.
